Legal

Refund Policy

Last updated: 25 September 2026

We want you to love your card. This policy explains when refunds apply. It doesn't affect your statutory rights under UK consumer law.

1. Card setup (£149)

• Before we start work: full refund.
• Within 14 days of ordering, after work has started: refund of what you paid, minus a fair amount for the work already done.
• If we can't deliver your card for any reason on our side: full refund.
• After your card has been completed and delivered, including your revision round: no refund for change of mind, as the service has been fully provided at your request.

2. Hosting & Updates plan (first year included, then £49/year)

• Your first year is included in the setup fee, and the £49 yearly charge starts from year two.
• You can cancel any time, and your plan will stop at the end of the current year. Cancel before your first renewal and you'll never be charged the £49.
• If you're charged for a renewal you didn't want, contact us within 14 days of the renewal date. If you haven't used any updates in the new year, we'll refund it in full.

3. Extra update (£10)

Refundable in full until we start the update. Once the change has been made, it's non-refundable.

4. Something not right?

If your card isn't working as it should, or doesn't match what we agreed, tell us and we'll fix it. That's always our first step.

5. How to ask for a refund

Email hello@33x.digital with your name and the email you used to order. We aim to reply within 2 working days, and approved refunds go back to your original payment method through Stripe, usually within 5–10 working days.